Refund policy

At Heaventopia, we want you to absolutely love your new furniture. If your purchase isn’t the perfect fit, or if it arrives damaged, we are here to help make the process as smooth as possible.

Please review our policy below.

Damaged or Defective Items

If your item arrives damaged, please contact us at contact@heaventopia.com within 48 hours of delivery with photos of the damage and the packaging. We will immediately send a replacement to make things right.

Returns

If you simply change your mind, we accept returns within 14 days of delivery. To be eligible for a return, items must be in good condition.

Return Policy Details:

• Restocking Fee: A standard industry restocking fee of 20% applies to all returned items.
• Return Shipping: Customers are responsible for all return shipping costs.
• Refund Amount: Once your return is received and inspected, we will issue a refund to your original payment method, minus the 20% restocking fee and any applicable return shipping costs (if you used our label).

How to Process a Return:

• Contact Us: To initiate a return, please email us at contact@heaventopia.com or fill out the contact form on our website. We will guide you through the process and calculate your exact estimated refund amount.
• Choose Your Shipping Method: You may use your own preferred shipping carrier, or we can help you create a return shipping label (the cost of the label will be deducted from your final refund).
• Ship the Item: Please send the product securely packaged back to our warehouse at:
  Heaventopia Returns
  2285 Fleetwood Drive
  Riverside, California 92509
  United States
• Inspection & Refund: Once our Riverside warehouse receives and inspects the item, we will promptly process your refund.

Exchanges

Because furniture inventory moves quickly, the fastest way to ensure you get the item you want is to place a new order while returning your original item.

How to Process an Exchange:

• Contact Us: Email us at contact@heaventopia.com or fill out our contact form so we can calculate your refund amount for the original item.
• Place a New Order: To expedite the process, we kindly ask that you place a new, separate order for the new item you wish to receive.
• Return the Original Item: Follow the return steps above to ship your original item back to our Riverside warehouse. (Note: The customer is responsible for return shipping, and the original item is subject to the 20% restocking fee).
• Inspection & Refund: Once we receive and inspect your returned product, we will process a refund for your original order (less the 20% restocking fee) back to your original payment method.

 

If you have any questions or need assistance with your return or exchange, our customer support team is always happy to help at contact@heaventopia.com!